Customers are responsible for the shipping cost and it is recommended that you return your unit or extensions with a tracking number, as we are not liable for lost returns. Once we have received the unit or hair extension we will inspect it thoroughly to make sure the returns requirements are met, then the exchange or refund process would begin immediately.
Please note that for all refunds, we would issue a full refund for the price of the unit and the refund issued would not include the prices paid for additional services such as shipping or customization.
For refunds applied in cases where there is no inaccuracy on our part but you just changed your mind on your order, we would issue a full refund as stated above but a 15% restocking fee would be deducted.
Orders returned for inaccuracy on the order placed would be looked into and amended accordingly and the exchange policy would be applied as deemed fit.